Terms of Service

Welcome to NovaMind AI. By accessing or using our platform, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Description of Service

NovaMind AI provides an AI-powered voice agent platform that enables businesses to automate phone-based customer interactions including appointment scheduling, patient inquiries, order taking, and general customer support. Our services are available to businesses in healthcare (medical and dental), restaurant, and general industries.

2. Account Registration

To use NovaMind AI, you must register for an account and provide accurate, complete information including your business name, email address, and industry. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that all account information remains accurate and up to date

3. Acceptable Use

You agree not to use NovaMind AI to:

• Violate any applicable laws or regulations
• Transmit any unlawful, harmful, or fraudulent content
• Impersonate any person or entity
• Interfere with or disrupt the integrity or performance of the service
• Attempt to gain unauthorized access to the platform or its systems
• Use the service for any purpose other than legitimate business operations

4. HIPAA Compliance

NovaMind AI implements industry-standard security measures to protect data. However, you acknowledge that you are responsible for configuring your AI agent and workflows in a manner consistent with your HIPAA obligations. We strongly recommend consulting with a qualified HIPAA compliance professional before deploying our services for healthcare use cases.

5. Call Recording and Data

Our platform processes voice calls in real time. By using NovaMind AI, you acknowledge and agree that:

• Calls handled by your AI agent may be processed and stored
• You are responsible for complying with all applicable call recording laws in your jurisdiction
• You must obtain any required consents from callers before deploying your AI agent
• You will not use call data for any purpose that violates applicable law

6. Subscription and Billing

Access to NovaMind AI is provided on a subscription basis. By subscribing, you agree to pay all applicable fees as described in your selected plan. Fees are non-refundable except as required by law or as expressly stated in our refund policy. We reserve the right to change pricing with reasonable notice.

7. Intellectual Property

All content, technology, and materials provided by NovaMind AI remain the exclusive property of NovaMind AI or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform solely for your internal business purposes during your subscription period.

8. Limitation of Liability

To the fullest extent permitted by law, NovaMind AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability shall not exceed the fees paid by you in the three months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. NovaMind AI reserves the right to suspend or terminate your account if you violate these terms. Upon termination, your right to access the service ceases immediately. You may request deletion of your data in accordance with our Privacy Policy.

10. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us through the NovaMind AI platform or visit our website at novamind-ai.com.