Your data — and your customers' data — is protected at every layer. Built for healthcare, trusted by businesses across every industry.
All data transmitted between your business, your customers, and NovaMind AI is encrypted using TLS 1.2/1.3. Data at rest is encrypted using AES-256. Your call data, agent configurations, and account information are protected end-to-end.
NovaMind AI is built with healthcare in mind. We implement technical, administrative, and physical safeguards aligned with HIPAA requirements. Medical and dental providers can deploy our AI voice agents with confidence that patient interactions are handled with the highest standard of care.
Our platform runs on enterprise-grade cloud infrastructure with redundant systems and automatic failover. We target 99.9% uptime so your AI agent is always available — even during peak hours, weekends, and holidays.
Access to your account and agent data is protected by secure authentication. Internal access to customer data is restricted on a strict need-to-know basis. All access events are logged and monitored for anomalies.
We retain call data and usage logs only as long as necessary to provide our services. Upon account termination, you may request full deletion of your data. We honor all deletion requests subject to applicable legal obligations.
We take security reports seriously. If you discover a potential vulnerability in our platform, please contact us at info@novamind-ai.com. We will investigate promptly and respond within 72 hours.
We take every report seriously. Reach out and we'll respond within 72 hours.
Contact Security Team